E-Services

It's easy to access your account through the Internet with Online24. Here's what you will need to use Online24:

A browser that supports 128 bit encryption, such as Internet Explorer 4.0+. For full functionality, we recommend the newest browsers such as:
- MS IE 6.0.x & 7.0.x
- Firefox 1.5, Firefox 2.0
- Safari 3.0
Your primary Credit Union account number (excluding account suffixes).
An Online24/Choice24 Password/PIN. If you do not have an Online24/Choice24 Password/PIN, or don't remember it, you can select a Password/PIN of your choice at your nearest TVFCU branch. Or, if you live out of town, call 1-800-634-3600 and ask us to mail you a new Online24/Choice24 Password/PIN.

To better protect your Online24 account, improved security features such as multi-factor authentication require that you also choose a PassMark and several challenge questions. For more information, please refer to our Online24 E-Services Quick Start Guide.

Online24 BillPay

Online24 BillPay is part of Online24 and offers the convenience of paying your bills over the Internet, directly from your Credit Union account. This feature will require that you have a share draft (checking) account with the Credit Union.

If you have questions about payments made through the BillPay system, you may open an inquiry within the system or call the following toll free number: 1-866-308-1039.

As of 4/10/08

Payees and Payments:

In the previous Online24 BillPay, you must go to the Make One-Time Payments menu, and then select the payees you wish to pay, click the Continue to Worksheet button, and then finally enter your payment information on the worksheet page.

In the upgraded Online24 BillPay, a new My Bills Home page will streamline the major BillPay functions on one page, including:

My Bills and Payees - the first section where you can view, edit, and pay all of your payees from one page.
Scheduled Payments - the second section where you can view and edit any scheduled payments.
Payment Reminders - the third section where you can set up and review reminders for your payments.
Recent Payments - the fourth section where you can view your payment history.

Payment Processing:

2-Day Electronic Payments will continue to process as usual. The funds will be taken from your account on the Payment Date, which is 2 business days before the Due Date when the Electronic Payment will be delivered to the payee.

5-Day Paper Checks will be changing. The check will continue to be sent on the Payment Date in order to be received by the Payee within 5 business days on the Due Date. However, the funds will no longer be taken from your account on the Payment Date (which is 5 business days before the Due Date). Instead, the check will be sent to the Payee and will then clear your account a day or two after the Payee processes your payment - so the funds will not come out of your account until the check comes back through the system, just like any other check you would write. And, just like any of the checks you write, the new BillPay checks will be available for viewing within Online24.

TVFCU e-Statements requires Adobe Acrobat Reader™ and your Choice24/Online24 PIN.

Don't have the FREE Adobe Acrobat Reader™ software on your machine?

Click on the Get Adobe Acrobat Reader™ icon and go to the Adobe web site to download the FREE software.

If you wish to receive your TVFCU statements via e-mail, click the following link, fill out, print and mail to the address on the form to sign up:
TVFCU e-Statement Application

Reorder Your Checks Online!

Now You Can Reorder Your Checks Online! Reordering your checks (share drafts) has never been easier. First, you'll need the Reorder Form included in your last box of checks. Then click on the link above and enter the Reorder Identification Number from your Reorder Form, along with the Start Number for your checks.

You can reorder the same design as last time, or create your own personalized checks and preview the design onscreen. Either way, it's easy with our online catalog of exciting check products. Give it a try today!

With our Choice24 telephone response system, you can perform most Credit Union transactions for FREE, 24 hours a day, seven days a week! By using a touch-tone phone and your Choice24 PIN, you're connected directly to the Credit Union's computer. It's as easy as calling 634-3600 locally or 1-800-634-3600 nationwide.

Future E-Services Enhancements:

Serveral enhancements are planned for TVFCU E-Services. For Online24, these enhancements include incorporating our e-Statements, Online Loan Applications, and Online Account Opening into the Online24 E-Services. Another version of Online24 for Busness Members will also be released in the near future. And, the Bill Pay system that will be shared between the Member Online24 and the Business Online24 will be upgraded with streamlined payment screens. Watch this page for updated information on these enhancements.

Protect Your Personal and Account Information:

Don't become a victim of an Email Phishing Scam! Please be aware that we (TVFCU) will never send an e-mail asking you to log into your account and update your information or input your debit, credit card or other personal information. If you receive such a message please do NOT click on any links that are listed in the message! Also, please notify the Credit Union immediately if you do receive such a message.

To verify that you are at TVFCU's official Online24 E-Services site, always remember to look for your PASSMARK (the picture and phrase that you selected). If you don't see your PASSMARK, then don't enter your PIN/Password or any other personal information.

To learn more about protecting your personal and account information, please visit our Security Center.