Fraud Alerts
Security Center
April 23rd, 2009 - Beware - Fraudulent Check Scam
A new fraudulent check scam is currently circulating the Tennessee Valley. The scam involves cashiers checks that appears to be written from a local financial institution. The scammers are sending these to various people saying that they have been selected for some type of shopper program. They are then instructed to deposit the check and wire money to the scammers. Depending on the timeline and hold on the check, individuals may wire the money before the checks are returned as fraudulent leaving the person with no real recourse.
These fraudulent checks are most likely produced by an individual getting a cashiers check from their financial institution and being sent to the scammer unknowingly either by mail or by digital copy.
Please be extremely cautious when receiving unsolicited checks in the mail. If it sounds too good to be true it probably is.
TVFCU will never call or send you an e-mail asking for your personal account information.
Please visit the links in the top right corner to find more information on how you can avoid this and other scams.
March 16, 2009 - Suspended Card Vishing Scam
A new vishing scam is circulating among Tennessee Valley consumers. Calls are being circulated from an automated system saying your card has been suspended an asks for card number, expiration date, and pin in order to reinstate it.
These calls are not from TVFCU. Any calls requesting card number and expiration should be for the purpose of purchases only, never for identification. Also, there is absolutely no legitimate purpose for someone to request your pin number. Any calls that ask for this information are not legitimate.
March 3, 2009 - Reactivate Card Smishing Scam
A new smishing scam is circulating among Tennessee Valley consumers. The basic text directs receivers to call a certain number in order to reactivate their debit card. The scam askes for callers card number, expiration date and ATM pin number.
These text messages are not from TVFCU. Do not give out any information and if you have given out any personal/account information, please contact us immediately to protect your accounts.
August 21, 2008 - Account Suspended Smishing Scam
A new smishing scam is circulating among Tennessee Valley consumers. The basic text says that, "Your TVFCU acct. is suspended for unknown activity. and to call a telephone number.
These text messages are not from TVFCU. Do not give out any information and if you have given out any personal/account information, please contact us immediately to protect your accounts.
July 29, 2008 - Critical Number of Attempts Phishing Scam
A new phishing scam is circulating among Tennessee Valley consumers. The basic email reads like this...
Dear Customer,
To protect your TVFCU account from unauthorized access, we have set limit of failed login attempts. Unfortunately, you have just reached critical number of attempts, so your access to Online Banking has been limited for the security purposes.
To restore your account access, please click here and login to TVFCU Online24 E-Services
At TVFCU we are dedicated to providing you with exceptional service and to ensuring your trust. If you have any questions regarding our services, please check the website or call our customer service.
These email messages are not from TVFCU. Do not give out any information and if you have given out any personal/account information, please contact us immediately to protect your accounts.
June 19, 2008 - Account Closed Smishing Scam
A scam being sent via text message claims that various accounts and/or services are being limited,deactivated or closed due to unusual activity. The text messages direct people to call a telephone number that asks them to submit private financial information.
These text messages and telephone numbers are not from TVFCU. Do not give out any information and if you have given out any personal/account information, please contact us immediately to protect your accounts.
May 19, 2008 - Account Limited Phishing Scam
A scam being sent via text message claims that various accounts are being limited for security measures. The email directs people to follow a link to a fraudulent website and asks them to submit private financial information.
These emails and website are not from TVFCU. Do not give out any information and if you have given out any personal/account information, please contact us immediately to protect your accounts.
Click here for an example of the first page you are directed to.
May 7, 2008 - Locked Out Phishing Scam
A new phishing scam is circulating among Tennessee Valley consumers. In this scam people are receiving email with their name in them (This information was not obtained from TVFCU). The email claims that the member has been locked out and that they should log-in to their account to correct the situation.
This particular scam is complicated by a combination of many phishing techniques.
- The site looks just like ours, but the Online24 link leads to location meant to gather your personal information.
- The URL address contains tvfcu.com in it, so at first glance the link appears valid although it is completely fraudulent.
- The scam is putting people's names in them, so it says Dear Scott, or Dear John, or Dear Mary, etc.
- Finally, the email includes our phone number on it, which adds another air of legitimacy.
These emails and website are not from TVFCU. Do not give out any information and if you have given out any personal/account information, please contact us immediately to protect your accounts. See links below for examples of this particular scam.
Click here for an example of the email being received.
Click here for an example of the first page you are directed to.
Click here for an example of the first page you are directed to.
April 16, 2008 - E-Services Survey Phishing Scam
A scam in the form of an email with TVFCU's logo on it is telling recipients that they has been selected to participate in an E-Services Survey and will receive $100 for doing so. At the end of the survey they ask for the participant's credit card number in order to give them their $100. The website is also fashioned after TVFCU's old design which should serve as and additional warning that it is fraudulent. These emails and website are not from TVFCU. Do not give out any information and if you have given out any personal/account information, please contact us immediately to protect your accounts.
April 9, 2008 - Text Message Scam
Consumers in the Tennessee Valley area are receiving text messages with the following message. "Tennessee Valley F.C.U. web accounts is expired, for renewal please call us toll free 804-506-4012." This is a fraudulent message and NOT from TVFCU. Do not call the number and if you have given out any personal/account information, please contact us immediately to protect your accounts.
February 27, 2008 - ATM/Check Card Vishing Scam
Emails received claim that ATM/Check cards have been suspended due to irregular activity on 2/26/08. It suggests calling a telephone number that asks for secure ATM/Check card information to reactivate the card. These email are not from TVFCU. Do not call the number and if you have given out any personal/account information, please contact us immediately to protect your accounts.
Click here for an example of the email being received.
February 20, 2008 - Security Update Phishing scam
Emails received claims that we are updating our secuirty software. It goes on to claim that account information needs to be updated urgently. The email includes a link to a fraudulent page directing consumers to enter their personal financial information. Do not click on the link and if you have given out any personal/account information, please contact us immediately to protect your accounts.
Click here for an example of the email being received.
Click here for an example of the fraudulent web page.
February 15, 2008 - Vishing scam reported
We have had reports today of a "vishing" scam that is operating in our area. People are receiving emails fraudulently posing as TVFCU (These emails are NOT coming from TVFCU) telling them that their account has been disabled because of a billing failure and that they need to call 865-685-5590 to get it re-instated. This is a scam aimed at getting unsuspecting consumers to give away private financial information. Do not call this number and if you have given out any personal/account information, please contact us immediately to protect your accounts.
February 4, 2008 - Phishing scam
Consumers in the area are are being directed to a fraudulent Online24 login page. This page gathers consumers information as they enter it. Do not click on the link and if you have given out any personal/account information, please contact us immediately to protect your accounts. Whenever you want to log in to Online24 please do so by first going directly to www.tvfcu.com and clicking the link at the top of the page.
Click here for an example of the email being received.
January 18, 2008 - Online Department disabled account Phishing scam
Emails received claim that the Online Department have disabled accounts based on unsuccseful login attempts. It goes on to claim that all cards tied to these accounts will no longer work until certain information is gathered. The email includes a link to a fraudulent online24 login page and gathers consumers information as they enter it. Do not click on the link and if you have given out any personal/account information, please contact us immediately to protect your accounts.
Click here for an example of the email being received.
January 9, 2008 - Consumers in the Tennessee Valley Area are the target of a Vishing Scam
Consumers in the area are receiving automated telephone messages asking them to either verify personal/account information, call a phone number or visit a website. These calls are NOT legitimate and are NOT coming from TVFCU. If you have given out any personal/account information, please contact us immediately to protect your accounts.
Click here for an example of the website this scam is directing you to.
September 9, 2007 - Security Updates Notice Scam
This e-mail scam claims to be from "Tennessee Valley Federal Credit Union". It indicates that there are security updates and changes effective 9/15/07. If you receive an e-mail requesting personal information and/or account numbers, you should contact your credit union to report the scam.
If any personal and/or account information was entered in the fraudulent site, contact TVFCU immediately to protect your accounts.