To report a lost or stolen debit card, dispute a charge, or report fraudulent transaction, please call 1-866-234-6436.

If you are going to be traveling and plan to use your TVFCU Visa Debit Card, we encourage you to notify us. Our card programs use a fraud monitoring system that will alert you by telephone or potentially decline transactions that exceed your typical spending patterns or geographic location.

By notifying the credit union, we can place a travel exception on your card that includes the dates and location of your travel to help you avoid potential declines due to suspected fraud. This is especially important when traveling internationally, because so much fraud originates from foreign countries, and most transactions will automatically decline without a travel exception being placed on the card.

As always, it is important that your contact information is up to date with us, especially your home, work, and cell phone numbers.

Your card may have been compromised, or our system noticed unusual activity, therefore a lock was put in place for your account protection. If your card has been locked due to unusual activity, please call 1-866-234-6436.

Yes, there is a $1.00 fee from the Credit Union for each transaction at an ATM outside of our network. In addition, the ATM owner (another financial institution) may charge its own fee. To avoid these fees, you can use any ATM in the CO-OP Surcharge-Free Network, available at thousands of locations worldwide.