To report a lost or stolen debit card, dispute a charge or report fraudulent transaction, please call 1-866-234-6436.
To add a travel or purchase exception to your debit card, please reach out to us via tvfcuLIVE Stream or visit your local branch. You can also log into your tvfcuOnline account and send a secure message.
If you are going to be traveling and plan to use your TVFCU Visa Debit Card, we encourage you to notify the Credit Union. Our card programs use a fraud monitoring system that will alert you by telephone or potentially decline transactions that exceed your typical spending patterns or geographic location. By notifying the credit union, we can place a travel exception on your card that includes the dates and location of your travel to help you avoid potential declines due to suspected fraud. This is especially important when traveling internationally, because so much fraud originates from foreign countries, most transactions will automatically decline without a travel exception being placed on the card. As always, it is important that your contact information is up to date with us, especially your home, work and cell phone numbers.
If your card has been locked due to unusual activity, please call 1-866-234-6436.
To report a lost or stolen personal credit card, please call 1-800-558-3424.
To report a lost or stolen business credit card, please call 1-866-552-8855.
Home Equity Line of Credit (HELOC) Card
To report a lost or stolen HELOC card, dispute a charge or report fraudulent transaction, please call 1-866-234-6436.