What to Do If You’re a Victim of Check Fraud

Maybe a check was stolen from the mail. Maybe your account shows a payment you never authorized. Or maybe you deposited a check that turned out to be fake.

No matter how it happened, acting quickly matters. The sooner you respond, the better your chance of limiting financial loss, protecting your account and preventing further fraud.

If you think you’ve been a victim of check fraud, here’s what to do next.

Contact TVFCU Immediately

Your first step should be to contact TVFCU. Be prepared to explain what happened, which transaction looks suspicious and when you noticed it.

Depending on the situation, TVFCU can help determine what steps you should take next.

Don’t wait to see if the problem resolves itself. Time matters.

Contact TVFCU

Review Your Account for Additional Fraud

Fraud may not stop with one transaction. Review your recent account activity for:

• Other unfamiliar checks
• Unusual withdrawals
• Account changes you didn’t make

If possible, look back at least 30 to 60 days. If your account information was compromised, criminals may attempt additional fraud.

Use the YOUR$ app to review recent activity and keep an eye out for anything unusual.

Document What Happened

Keep records of suspicious transactions, check numbers and any calls, emails or text messages related to the fraud.

Write down important dates, names and case numbers, and keep copies of any police or fraud reports. Having this information organized can help if you need to dispute transactions or file reports.

Report the Fraud

Depending on the situation, you may need to report the fraud to local authorities or other agencies. This can be especially important if mail was stolen, identity theft is involved or a scammer targeted you online.

Ask TVFCU which reports may be appropriate for your situation, and keep copies of anything you file.

Secure Your Accounts and Checks

If your account information has been compromised, additional security measures may be needed. Depending on the situation, that could include:

• Changing online banking passwords
• Updating PINs
• Reviewing linked payment accounts
• Changing passwords you’ve reused elsewhere
• Opening a new account, if recommended

If physical checks were stolen, report the missing check numbers, secure your remaining checks and order new ones if needed. Don’t continue using compromised check numbers.

Watch for Signs of Identity Theft

A stolen check contains personal and financial information, so the effects may extend beyond the original transaction.

Watch for unfamiliar credit activity, unexpected bills, collection notices or new accounts you didn’t open. Continue monitoring your financial accounts for additional activity.

What If You Deposited a Fake Check?

If you deposited a check that you later suspect is fraudulent, contact TVFCU immediately and explain what happened. Even if the funds appear in your account, the check may later be rejected.

If you already sent money to the scammer, let TVFCU know how much you sent, when you sent it and which payment method you used. This information can help determine the appropriate next steps.

TVFCU Is Here to Help

If you suspect fraud, contact TVFCU so our team can help you determine your next steps.

For additional information on protecting your accounts and personal information, visit our Security Resources. You can also explore our Fraud Prevention Page for information about current scams and ways to protect yourself.