TVFCU COVID-19 Response Update
March 18, 2020
Hello,
The health and safety of our members and employees is our top priority. As TVFCU continues monitoring the coronavirus (COVID-19) situation we want to provide an update on the next steps we are taking to ensure your safety and well-being.
After careful consideration and out of an abundance of caution for the health of our entire community, we have decided to temporarily suspend lobby services in TVFCU branches, but our drive-thrus will remain open as usual. However, you will still have access to your funds and other financial services from TVFCU, without ever stepping foot into a branch. We are here to help during these times and want to offer as many ways for you to access your account as possible.
Refer to the services listed below to access your funds and account information:
- Use tvfcuLIVE ITMs in the drive-thrus for cash and basic transactions:
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- Monday - Saturday 7 a.m. - 7 p.m.
- Call the tvfcuLIVE Line at 423-634-3600 for transfers and account services:
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- Monday - Saturday 7 a.m. - 7 p.m.
Download our tvfcuLIVE Stream video banking app on your smart device or on your desktop by activating the orange video banking flag on the right hand side of your screen at tvfcu.com. You'll be connected to a TVFCU personal consultant to open new accounts or make account changes from the comfort of your home.
Hours of availability:
- Monday - Thursday 9 a.m. - 5 p.m.
- Friday 9 a.m. - 6 p.m.
- Saturday 9 a.m. - 1 p.m.
- With tvfcuONLINE, you can transfer funds, make loan payments, view account balances, pay bills and more.
- You can also download the tvfcuMOBILE app to check your balance, transfer funds and deposit checks.
Please visit our TVFCU Update Center at tvfcu.com/updates for new information as it becomes available. We are in this together. Thank you for your cooperation and understanding.
Respectfully,
Todd Fortner
President & CEO