Your$ Online & Mobile Banking
Get ready for a game-changing banking experience with YOUR$ from TVFCU!
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| Download the YOUR$ Mobile App
Say goodbye to clunky account management and hello to modern, seamless banking at your fingertips! Whether you're on your computer, phone, tablet, or any smart device, YOUR$ (said "Your Money") digital banking offers an easy-to-use interface with customizable navigation that fits your needs.
"Digital Banking" is a term that covers Online Banking AND Mobile Banking - and that's why we call it YOUR$ Digital Banking; you'll enjoy all the same features and tools whether you're online or on your mobile phone! Learn more about this in our "What is Digital Banking?" blog.
But that's not all – YOUR$ is your one-stop-shop for all your financial needs! With YOUR$ online and mobile banking, you can bring all your accounts from TVFCU and other financial institutions under one roof, giving you a comprehensive view of your finances. Manage your spending, check balances, make transfers, pay bills, deposit checks, and even keep tabs on your credit score and subscriptions, all in one place!
Embrace YOUR$ today and take control of your finances like never before!
See All of Your Money in One Place
- You'll be able to add accounts from other financial institutions into YOUR$ Digital Banking. Gone are the days you have to log in to multiple sites and services to check your balances and transactions - it can ALL be seen inside TVFCU's YOUR$.
Customizable Dashboard
- You'll be able to display your accounts in your preferred layout with nicknames, color options, and more.
Credit Score Monitoring & Tips
- Check your credit score anytime, anywhere, without hurting your credit. You'll be able to browse through tailored money tips regarding steps you can take to improve your credit score. Keeping an eye on your credit score is also an effective way to prevent identify identity theft.
24/7 Virtual Budgeting Coach
- With all of your accounts in one place, you can use the Virtual Budgeting Coach to track spending, set goals, and learn ways to enhance your financial well-being.
Individual Logons for All Account Holders
- No longer will joint owners need to share logons - each account holder will enjoy their own logon information and be able to customize your very own YOUR$ digital banking experience tailored just to YOUR needs.
Lock and Unlock your debit card from the App
- When you are out and momentarily cannot find your debit card, members may now lock or "block" their card to prevent fraudulent activity. Once you find it again in your favorite pants or laundry basket, you may unlock "unblock" the card and continue using it.
Key Facts to know ahead of YOUR$ Digital Banking upgrade-
- All members' digital banking experience will be updated in late August. If your mobile app does not automatically update, please visit your app store to update (Apple) or download (Android) the new app.
- Make sure TVFCU has your most up-to-date contact info - mailing address, email address, and phone number.
- To login to YOUR$ for the first time, you will need to know your username and member number. (Visit Account Number Tips for help finding your member number).
- All accounts associated with your social security number will show up under your logon after the upgrade, regardless of the account you log in to.
- Joint owners and business sub account users will need to enroll and get their own Logon ID.
- Automatic/scheduled transfers and Bill Pay users will need to verify or re-establish transfers once the upgrade has occurred.
- All Bill Pay users: if you need a bill to be paid August 13-29 you will need to set up the payment by August 12, 2023.
- If you gave accounts nicknames, they will not carry over to YOUR$. Please make a note of your nicknames and you'll be able to reassign them (and color-code!) once you log in to YOUR$.
- All dates are subject to change.
Q. Does the term "Digital Banking" mean this has to do with Digital Currency?
A. No, the term Digital Banking refers to both Online Banking and the Mobile App. YOUR$ Online and YOUR$ Mobile replaces tvfcuONLINE and tvfcuMOBILE into one platform that has all the same features whether on your computer or mobile device, and that's why we call it YOUR$ Digital Banking.
Q. Can I choose to keep the same old platform? Why the change?
A. All users will be upgraded to the new platform, it is not possible to stay on the old one.
We do know that change can be frustrating, but in the financial service industry we must continually change in order to keep up with security standards. So while this upgrade comes with multiple added features that we hope you will love, please know that we also had to upgrade our systems in order to maintain proper security and in order to function well with the ever-changing tech that people use to do online and mobile banking. For example, each new iPhone operating system that is released requires multiple updates and upgrades – most often a user such as yourself only becomes aware of the updates because it causes some error for the user. This particular upgrade will offer the most up-to-date services that work with the most up-to-date technology, and should continue to be much better in those areas than any prior service.
In addition to meeting modern technology and security standards, I am happy to tell you that this particular platform was selected because it is overwhelmingly reported as being exceptionally user friendly! We have consulted with many other credit unions who use the same platform and they have all reported that is easy to use and easy to learn for both members and employees serving those members.
Q. Will I be able to access my money during this time?
A. Yes! Members will still be able to log in to the current tvfcuONLINE and MOBILE app experiences leading up to our maintenance window scheduled for August 21 at 7 p.m. through the morning of the August 22.
Q. Will there be a time when online banking or the mobile app are unavailable?
A. Online & Mobile Banking will be unavailable from August 21 at 7pm until the morning of August 22. After August 22, links to Mobile Banking will be updated and members' Mobile App users will need to download a new app.
Bill Pay and External Transfers will be unavailable from August 13 - August 22. (But bills and transfers scheduled during this time will pay as scheduled)
The ability to open new accounts from within Online Banking will be unavailable August 13 - August 22.
Q. Why can't I find the new app in the App Store or Google Play Store?
A. It can take some time for the App Store and Google Play Store algorithms to optimize searches, even if you are searching for our app by name or using the name of the credit union.
Visit this page to get links directly to the Apps: https://www.tvfcu.com/services-tools/eservices/mobile-banking.html
To help you find the app, remember these tips:
- Look for the TVFCU logo: a circle with teal waves at the top and an orange space on the bottom, on a white field that has "tvfcu" in black letters.
- In the App Store on Apple devices it will be listed as "tvfcuYOUR$"
- In the Google Play store on Android devices it will be listed as "tvfcuYOURMONEY"
- TVFCU has three Apps:
1) this new App for all your Mobile Banking, YOUR$;
2) the TVFCU Perks App which helps you take advantage of the Perks associated with your TVFCU Perks Checking and
3) tvfcuLIVEStream that lets you live video chat with one of our representatives.
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Login Questions
Q. How do I log into YOUR$ for the first time?
A. Simply enter in your current tvfcuONLINE Username and Password and follow the prompts to confirm your identity.
Q. I am a joint owner and heard there are individualized logins for everyone. How do I sign in?
A. If you only have a joint account relationship with us, you can enroll in YOUR$ and create your own logon ID. You'll need to have your member number.
If you are a primary on another membership and have also been logging in to that Username, you can log into that Username, and you should see ALL of the accounts you own, including the ones you are joint on.
If you are the primary on another membership but have never enrolled in online banking under that member number, you can do so now by clicking "enroll" and using the member number you are primary on, along with your own personal information.
Q. I am a joint owner and I am trying to enroll using the member number I am joint on and the system is having trouble verifying my information. What can I do to enroll?
A. If you are primary on another membership but have never enrolled in online banking under that member number, you can do so now by clicking "enroll" and using the member number you are primary on, along with your own personal information.
Q. Will my tvfcuONLINE login and password change?
A. Your username will remain the same, your password will need to be re-entered, but you may choose the same password you used previously as long as the password requirements are met.
Q. My computer and/or smartphone autofills usernames and other login information for me, but YOUR$ is saying it cannot verify my identity. Why?
A. Sometimes these functions add spaces to the front or back of your information, making the entry incorrect. Instead, please manually enter your username, password and other required information to ensure accuracy. For additional assistance on first-time login to YOUR$, check out our YOUR$ First Time Login page.
Q. Why is YOUR$ making me complete a two-factor authentication every time I log in?
A. To save a particular device, and avoid the two-factor authentication required each time you log in with a new computer, smartphone or internet browser, you must check “register device” and give the device a nickname so the system remembers your device. Please note, it can take several minutes for the system to update this, so repeated logins from the same device may still trigger two-factor authentication.
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Bill Pay & External Transfers Questions
BILL PAY: Please visit the YOUR$ Bill Pay page for more information and full FAQs about YOUR$ Bill Pay
Q. How do I transfer money inside YOUR$?
A. You are able to transfer within TVFCU Accounts AND to and from Accounts you have at other financial institutions. You're also able to transfer money to other TVFCU members, or pay anyone, with no fee for personal accounts! For a full guide to transfers within YOUR$, click here.
Q. I added an External Loan Account - how do I transfer to it?
A. If you added an External Loan Account for viewing, you'll have to add it under the "Transfers" option to be able to transfer to the account.
Choose "Transfer" under the "Transfer & Pay" tab. Under the "To" drop down, you can choose "Add Account". If the bank or credit union you have a loan with allows you to use the "Add an Account Instantly" you'll be able to transfer to that loan.
If the credit union or bank cannot be added instantly, unfortunately you aren't able to add the loan as a "Transfer To" option. This is because adding an account manually requires verification of micro deposits, and loan accounts do not permit micro deposits.
But there is good news! If you'd like to pay your loan at another financial institution from a few clicks inside of YOUR$, you can set them up as a Biller in Bill Pay. Click here for more Bill Pay information: YOUR$ Bill Pay
And since you can view your external loan account inside of YOUR$ under the Accounts view, you'll be able to easily see when your payment posts.
Q: The default view in Bill Pay only shows payments scheduled for the next month. How do I see payments that are scheduled further out?
A: Under the “Transfer & Pay” menu, click “Pay Bills.” Then, select “Bills & Payments,” and click the date at the top of the upcoming payments list. This allows you to choose a custom range of dates to view and will show all scheduled payments within the dates you selected.
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Other Payments and Transfers Questions
Q. Will the Pay My Loan service change?
A. tvfcuPAY will now be located within the YOUR$ experience, or you can continue using the tvfcuPAY portal.
Q. Will there be changes to the P2P (Person to Person) Popmoney® payment service?
A. Yes, Popmoney was discontinued by our current provider on 6/30/2023. Our new system, PayItNow! will allow members to make P2P transfers using their debit card or ACH, fast and free of charge for personal accounts!
Q. Will the process for the Internal Transfer Service and Recurring Transfers change?
A. The only change is that semi-monthly recurring transfers can now only occur on the 1st and 15th of each month, but the member can create two separate monthly transactions as an alternative.
Q. How do I transfer money inside YOUR$?
A. You are able to transfer within TVFCU Accounts AND to and from Accounts you have at other financial institutions. You're also able to transfer money to other TVFCU members, or pay anyone, with no fee for personal accounts! For a full guide to transfers within YOUR$, click here.
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Account Display Questions
Q. Why do I see more accounts when I log in to the new platform?
A. With YOUR$, any account at TVFCU that is associated with your social security number (meaning any accounts you own, co-sign on, or are an authorized signer on) will automatically show. You have the ability to customize and hide any accounts you want.
Q. Why do I see fewer accounts when I log in to the new platform?
A. With YOUR$, any account at TVFCU that is associated with your social security number (meaning any accounts you own, co-sign on, or are an authorized signer on) will automatically be shown. If you are a joint owner who now has their own YOUR$ logon, you will not see accounts for which you are not an owner. This provides added security for all owners. If you don't see an account that you believe should be visible, please contact the credit union, and we can ensure that you are listed correctly on the account.
If you previously had an account linked that you are not an owner of, but used it for transferring money TO the account, you will be able to add that account under the "transfers" screen. Check out our Guide to Transfers for more information.
Q. My accounts were nicknamed before, where did the nicknames go?
A. Unfortunately there was no way to carry account nicknames over to YOUR$. You can apply nicknames inside of YOUR$, and even color code your accounts, under the "settings" tab.
Q. Will accounts I own at other credit unions and banks automatically show in YOUR$?
A. No. If you want to add accounts from other financial institutions, you can do so by adding them yourself. It is not an automatic feature and is entirely optional.
Q. I added accounts from another credit union, but now I see a red "!" icon online and a red sad face in mobile - what does that mean?
A. It means that your account needs to be "re-authenticated", which just means the connection to the other bank or credit union's website was interrupted. If you go into the "more" menu, select "Tools", then select "Settings", you'll be able to select "accounts" and then select the External Account. Then "Update Login" information to revalidate. You should see your balances for all accounts from that bank or credit union update.
Q. I'm trying to add my Citibank account but it won't connect. Why not?
A. As of August 2023, Citibank is a known financial institution that will not allow account aggregation through YOUR$ Digital Banking. We will continue to attempt connecting with Citibank and hope to resolve the issue in the future.
Q. I used to be able to see my personal and business accounts on the same dashboard. Why can't I see them at the same time anymore?
A. Under the new YOUR$ banking system, you’ll have separate logins for your personal account and business accounts. For your personal account, please login normally on tvfcu.com (and check out this page for instructions on logging in to YOUR$ for the first time as an individual account holder or joint owner.) For your business account, please click “Enroll Now” in the top right corner of tvfcu.com (next to the YOUR$ login) and follow the prompts to register your business account. After that, contact TVFCU at 423-634-3600 and our business services department will link your accounts, allowing you to view them all at the same time like before.
Q. I added an External Loan Account - how do I transfer to it?
A. If you added an External Loan Account for viewing, you'll have to add it under the "Transfers" option to be able to transfer to the account.
Choose "Transfer" under the "Transfer & Pay" tab. Under the "To" drop down, you can choose "Add Account". If the bank or credit union you have a loan with allows you to use the "Add an Account Instantly" you'll be able to transfer to that loan.
If the credit union or bank cannot be added instantly, unfortunately you aren't able to add the loan as a "Transfer To" option. This is because adding an account manually requires verification of micro deposits, and loan accounts do not permit micro deposits.
But there is good news! If you'd like to pay your loan at another financial institution from a few clicks inside of YOUR$, you can set them up as a Biller in Bill Pay. Click here for more Bill Pay information: YOUR$ Bill Pay
And since you can view your external loan account inside of YOUR$ under the Accounts view, you'll be able to easily see when your payment posts.
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TruHome Mortgage Questions
Q. Can I access my TruHome Mortgage in YOUR$?
A. Yes! You will find your mortgage listed under your accounts, and if you want to visit the TruHome site for more detailed account info or to make a payment, just click on the "TruHomeMortgage" link under the "Accounts" menu. You'll be logged into your TruHome account driectly, no second password entry required.
Q. I'm logged in to TruHome through YOUR$ and received notice that my password is expiring soon. How do I reset it?
A. Exit YOUR$ and log in to TruHome directly. You will be able to update your password there. Once you log back in through YOUR$ you should no longer see the warning that your password is expiring soon.
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Additional Service Questions
Q. Will there be changes to Mobile Deposit service?
A. Mobile Deposit will have a different look and feel, and mobile deposits will post once the check has been reviewed by staff, rather than having to wait for a posting window once per day.
Q. What changes will take place for Secure Alerts?
A. Secure Alerts will need to be set back up as there are many new alert options not previously available.
Q. I use mint.com / Quicken / another personal finance or accounting tool. Do I need to change anything?
A. You may need to disconnect and reconnect with TVFCU to have your account information correctly reflected in personal finance management services.
For more information on Intuit products specifically, visit this page: Intuit Products. For other personal finance management tools, please contact the company you use directly.
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