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Need Assistance from TVFCU?

There are many ways to contact us in order to get you back on track to the things you love. Although we love to chat, we understand that some things need more urgent assistance than others... So before you fill out the question form below... consider these quicker contact us options.

Give Us a Call,

For immediate assistance, please call 423-634-3600 to speak with a representative for assistance with:

·  tvfcuONLINE /tvfcuMOBILE App assistance
·  Debit card services such as Lock/Unlock
·  Give a travel plan notice

Our tvfcuLIVE Line is available 7 a.m. to 7 p.m., Monday - Saturday

Video Chat,

Speak to us from the comfort of your home, with tvfcuLIVE Stream video banking.

·  Open a new account or do Account Maintenance
·  tvfcuONLINE /tvfcuMOBILE App assistance
·  Stop Payments
·  Answer General Questions

Our tvfcuLIVE Stream is available:

  • Monday-Thursday/ 9:00 a.m. - 5 p.m.
  • Friday/ 9:00 a.m. - 6:00 p.m.
  • Saturday/ 9:00 a.m. - 1:00 p.m.
  • Closed Sunday

Your use of Online and/or Mobile Banking may result in fees or charges for data usage or text messaging charges imposed on you by your mobile service provider for your use of or interaction with Mobile Banking. You agree to be solely responsible for all such fees, limitations and restrictions imposed by your provider. You agree that only your mobile service provider is responsible for its products and services.  

Download the mobile app here:

iPhone Android


  • Credit Card 24/7 Member Service 866-234-4691 (Outside the U.S. 701-461-1772)

Send Us a Question, but first, a note about this form...

This online email form is not secure. Never email your account numbers, PIN or Social Security number. If you can’t access tvfcuONLINE, you need to reset your password, or you're needing tvfcuMOBILE assistance, contact us through the above channels. This is a general inquiry form. Send us an email below with your Name, Email Address, Phone Number and general question/ inquiry only, and we will be back in touch within 1 business day; with the exception of weekends or holiday, in which case, we will reach out to you the next open business day. 

  • OK Name is required
  • Optional OK Phone is required
  • OK Questions is required
  • OK is required
Video Banking

Thank you for contacting tvfcuLIVE Stream.

Video Banking is currently closed, but please check back during our business hours to speak with a tvfcuLIVE Stream Personal Consultant.