Pay one-time or recurring bills with ease:

• Schedule payments in advance
• Set up payment reminders
• Ensure payments are received on time
• Have all payee information and pay all of your payments in one convenient place
• Group payees into convenient categories
• Retain funds until paper drafts are presented for payment
• Avoid paper clutter
• More secure than paper billing
Log into YOUR$, and click Transfer & Pay, then Pay Bills. From there, the onboarding process will begin, introducing you to the platform.

Q: How do I pay Billers inside YOUR$ Bill Pay?

A: There are two ways to pay:

Pay one Biller at a time using "Manage Billers".  If you are paying just one Biller, the easiest way to pay is by selecting the "Manage Billers" tab, finding the Biller in the list, and clicking the "Pay" button.  Follow the prompts and be sure to continue through all steps until you see your payment is submitted.

Pay multiple Billers at once using "Pay Additional Billers". If you'd like to schedule payments for multiple Billers in one easy process, you can click the "Pay additional Billers" button.  From that screen, you will be able to enter payment information for multiple Billers.  After you have entered all the Billers, scroll to the bottom to "Add selected billers to Pay" and confirm the total.

Here is a helpful guide with screenshots for both ways to pay.

Q: I set up a payment to deliver on September 7th, but it came out of my account the night of September 6th.  Why did that happen?

A: When a payment is made electronically (as opposed to by mailing a physical check), the transaction happens over night.  If you want the payment delivered to the Payee on the 7th, the funds are sent from your account the business day before at 6pm.  This method ensures that the payment is made and you do not have an NSF fee or Courtesy Pay Overdraft Protection fee.

If you are new to this Bill Pay system and the timing has caused you any issues, please contact us and we will be happy to help.

Q: I set up a payment to deliver on September 7th, but it didn't come out of my account until September 9th.  Why did that happen?

A: When a payment is sent by mailing a physical check, the funds do not come out of your account until the payee cashes the check.  You can be sure the payment will be delivered to them on time, but it is up to them when they cash the check.

If you are new to this Bill Pay system and the timing has caused you any issues, please contact us and we will be happy to help.

Q: How can I tell if a payment is being sent electronically or by mailed check?

A: If you look at the send date and the delivery date, you can get an idea of how the payment will be sent. 

In the image below, you see that the payment to Volunteer Energey Cooperative will be sent on the 6th to deliver on the 7th.  That means the money will come out of your account on the 6th at 6pm, and VEC will receive it on the 7th.

If the payment is set to be delivered on 9/07/2023 and the delivery method would be by mailed check, you would see the "send date" as 8/30/2023.  That timeline allows for five business days, which indicates the system will mail a physical check.  That means the money will come out of your account when the check is deposited by the Payee, which could be on, before, or after 9/07/2023.

Q: My Bill Pay is showing but I don't see all my Billers - where did they go?

A: The first screen you land on inside Bill Pay shows your upcoming payments.  To see a list of your Billers saved in Bill Pay, you can either click "Manage Billers" or click the "Pay Additional Billers" button. This will bring you to a screen that allows you to input payment information for all of your saved Billers.

Q: I am a member who used the system before August 22nd.  I just logged in after the upgrade and my Bill Pay is not there - what do I do?

A: First, please know that we will be here to help make it right - we have extra staff on hand after the upgrade to help with all issues and we know that Bill Pay is an important service to our members.

If you are a joint owner on an account, it is possible all of the Bill Pay information is under the Primary Account Holder.  If this is the case you can either:

 1. Set up Bill Pay under your own Username.  We know this can be an extensive process and we apologize for the inconvenience - unfortunately there was no way to transfer the Bill Pay information to more than one account holder.

OR

2. Continue to share a Username with the Primary Account Holder

If you are NOT a joint owner on an account and your Bill Pay information is not available when you log in, please contact us and we'll be happy to investigate the issue and provide assistance.

Q: I am a member who used the system before August 22nd.  I just logged in after the upgrade and my Bill Pay looks incorrect (missing history, missing payee, etc.) what do I do?

A: First, please know that we will be here to help make it right - we have extra staff on hand to help with all issues and we know that Bill Pay is an important service to our members. If you notice something is incorrect and need help, please contact us and we'll work hard to investigate and get it corrected for you.

Q: I am a member who used the system before August 22nd. A company I have paid before on the old system was paid electronically, and on the new system it mailed a check.  Why did that happen?

A: When this happens, it means that the merchant was new to the new Bill Pay system. When a merchant is new, the first payment, and sometimes the second, is sent by paper check until the Bill Pay system and the merchant can establish an electronic payment connection.  There is no action for you to take, just be aware of the timeline when you log in to set up a payment.  In most cases the payment will be sent electronically in the future.

If the payment is being sent by mail, please verify that the mailing address for the Biller is correct.  Sometimes Billers change their mailing address, and if the payment was being sent electronically before you may not have been alerted to the change.

If you are new to this Bill Pay system and the timing has caused you any issues, please contact us and we will be happy to help.

Q: The default view in Bill Pay only shows payments scheduled for the next month. How do I see payments that are scheduled further out?

A: Under the “Transfer & Pay” menu, click “Pay Bills.” Then, select “Bills & Payments,” and click the date at the top of the upcoming payments list. This allows you to choose a custom range of dates to view and will show all scheduled payments within the dates you selected.

With YOUR$, you can transfer to and from accounts at TVFCU and other financial institutions, all inside YOUR$.  You can also easily transfer to other TVFCU members.

Check out our Guide to Transfers for more information.

You can pay anyone from within YOUR$ using PayItNow!  Just click to "Pay People" under "Transfer & Pay". There is no fee for this service for personal accounts.