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tvfcuLIVE Stream Video Banking Services Launch

November 1

tvfcuLIVE Stream Video Banking Services Launch

What is tvfcuLIVE Stream?

Through our partner with POP i/o, members & non-members can log in thru a web link on their PC (which will need audio and video capabilities) or by downloading the mobile app and contact a personal consultant via video.  During this call, non-members can apply for new membership and existing members can perform account maintenance as well as inquire about debit card transactions and get assistance with Online24 banking.  Think of this as a “virtual branch” where individuals can speak to someone “face-to-face” without any commute.  Documents can be uploaded securely and signed electronically.

What hours will they be open?

The current hours for this service will mimic our traditional branch hours of Monday-Thursdays 9 a.m. - 5 p.m., Fridays 9 a.m. - 6 p.m. and Saturdays 9 a.m. - 1 p.m. (Closed on Sundays).

 

What services (at this time) are available?

  • New account opening – consumer & business (new membership & additional accounts for existing members)
  • Account maintenance
  • Stop Payments
  • Check orders and inquiries
  • Online 24/ Mobile App assistance
  • Debit card inquiries & card ordering
  • Obtain general information about our products and services

What services are not available thru tvfcuLIVE Stream at this time?

  • Loans (including payday, signature, auto, commercial & real estate)
  • Cash/check deposits
  • Cash back

The mobile apps for Apple and Android devices are now available to download in their respective Apple/Google play stores.  Simply search" TVFCU" and download. Access the desktop feature by activating the right side panel labled "Video Banking".

Video Banking