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TVFCU's Response to COVID-19 Pandemic

March 13, 2020

TVFCU’s Response to COVID-19 Pandemic

Community Credit Union is Committed To Members’ Well-Being and Convenience


CHATTANOOGA, Tenn. (March 13) — Tennessee Valley Federal Credit Union (TVFCU) is monitoring the latest developments related to Coronavirus (COVID-19) and is working diligently to implement recommended precautionary measures. 

“Our top priority is the health and safety of members, employees and the greater community,” said Todd Fortner, president and CEO of TVFCU. “We are closely following the evolving situation surrounding COVID-19 from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), regional, state and local authorities.”

TVFCU remains committed to providing responsive service to its members while practicing tactics to help mitigate the spread of COVID-19. TVFCU encourages members to use its convenient tvfcuLIVE Services, online banking and mobile app.  

 tvfcuLIVE Studio

Members are encouraged to visit interactive teller machines (ITMs) in select branches and at most branch drive-thrus to connect with a personal teller in our tvfcuLIVE Studio for basic transactions. Personal tellers are available in the tvfcuLIVE Studio from 7 a.m. to 7 p.m. ET, Monday through Saturday.

tvfcuLIVE Line

Members can call the tvfcuLIVE Line at (423) 634-3600 to connect with a personal agent for balance inquiries, transfers and account questions. Personal agents are available from 7 a.m. to 7 p.m. ET, Monday through Saturday.

tvfcuLIVE Stream

The credit union recently introduced a new video banking service called tvfcuLIVE Stream, which allows members to video chat using their smart device or computer. This feature can be used to open an account or get help with existing accounts. Members can download the tvfcuLIVE Stream app in the Apple Store or Google Play Store.

Online Banking and Mobile App

TVFCU also strongly encourages members to use its online banking service or mobile app whenever possible for quick and easy access to accounts. Members can download the TVFCU mobile app in the Apple Store or Google Play Store, or visit for online banking.

Precautionary Measures

Out of an abundance of caution during the COVID-19 pandemic, TVFCU is taking the following precautions inside its branches:

  • Complimentary coffee will not be available.
  • Public restrooms will not be available.
  • Employees will be practicing social distancing.


In addition, commonly touched surfaces in the branch and branch drive-thrus are being cleaned routinely throughout the day.

To help take care of employees and mitigate the spread of infectious diseases, TVFCU is providing all full and part-time employees with three days of paid emergency sick leave to use if needed during the COVID-19 pandemic.

“We are asking employees to stay home and not come to work until they are free of fever, signs of a fever, and any other symptoms for at least 24 hours without the use of symptom reducing medication,” said Fortner. “In the event an employee or someone they are caring for at home tests positive for COVID-19, TVFCU will provide those employees with an additional allotment of 10 days of paid pandemic sick leave.”

Community Events

As the community’s credit union, TVFCU prides itself on being active in the community. In keeping with recommended social distancing guidelines and the actions of most other major employers in the area, TVFCU is restricting company travel and employee attendance at outside meetings and community events during the COVID-19 pandemic. 

Financial Hardships

We understand these are unprecedented times and realize that the virus will have economic impacts. We encourage TVFCU members who may be experiencing financial difficulties as a result of COVID-19 to call us at (423) 634-3600 to discuss financial planning options.

Update Center

TVFCU has created a special page on its website — — to keep members and the community informed about TVFCU’s response to this evolving situation.

We are here to answer any questions or concerns you might have about how to best access your account. If you have questions, please call the tvfcuLIVE Line at (423) 634-3600.



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About Tennessee Valley Federal Credit Union

Tennessee Valley Federal Credit Union (TVFCU), a not-for-profit financial cooperative, was established in 1936 when 57 Chattanooga TVA employees pooled $500 to create the member-owned credit union. Today, TVFCU serves more than 151,000 members who live, work, worship, volunteer or attend school throughout the 13-county service community. With more than $1.6 billion in assets and 18 branches throughout the area, TVFCU is the largest credit union in the region. For more information about TVFCU, please visit

Video Banking

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Video Banking is currently closed, but please check back during our business hours to speak with a tvfcuLIVE Stream Personal Consultant.