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Your account is now protected with two-factor authentication

The security of your account is always a top priority at TVFCU. That's why we've recently implemented a new two-factor authentication feature for both tvfcuONLINE and tvfcuMOBILE banking platforms.
 
So what does that mean for you?
 
Effective Wednesday, September 22, 2021 when you log into tvfcuONLINE via desktop and the tvfcuMOBILE banking app, you may be prompted to enter a code. Simply enter the code sent to your device to complete authentication.
 

 

Steps for how to enroll in one-time passcode
(This assumes user does not have one-time passcode set up already.)

  1. Log in to tvfcuONLINE via desktop or the tvfcuMOBILE app with your User ID and password or biometric login.
  2. After logging in, users will be asked a security question to confirm their identity. Enter the answer to your security question and “Continue”.
  3. Once the user’s identity has been verified, they will see a screen like the image below. Users can now receive a one-time verification code and enter it into the desktop or app prompt for added security when logging in. Users via tvfcuMOBILE may tap “Set up” to enroll in two factor authentication on the app.
  4. Users can select their default phone number and choose the passcode delivery method – via text message or automated phone call. After making your selections, tap “Enroll” to continue.
  5. After clicking “Enroll”, users should receive a one-time passcode to their specified phone number. Enter the code when received, and select “Verify”.
  6. Enrollment successful! From now on, users will receive a one-time verification code before sensitive interactions and logins on their desktop or mobile device. Users can manage their two-factor authentication settings under the “More” menu.
    1. Trouble shooting: Members may manually enter a phone number upon login to tvfcuONLINE if the numbers on file are incorrect. This option will be available as an option until November 1, 2021. After this date, if you have not updated the phone number on file, you will have to do so to be able to enroll in the one-time passcode process.

Click to Enlarge

[Screen display for demonstration only. May appear differenly on TVFCU's App]


AFTER the One-time passcode enrollment:

  1. Log in to tvfcuONLINE via desktop or the tvfcuMOBILE app with your User ID and password or biometric login.
  2. After logging in, users should receive a one-time passcode to their desired default phone number. If users want to use a different phone number, or change their current delivery method, they can tap the text highlighted below or access the “More” menu after logging in.
  3. Enter the code when received, and select “Verify"
  4. Once the correct code has been entered, users will be able to access their tvfcuONLINE and tvfcuMOBILE app banking accounts and continue managing their finances. From now on, users will receive a one-time verification code before sensitive interactions and logins on their various devices.

Click to Enlarge


From now on, users will receive a one time verification code before sensitive interactions and logins on their mobile device.

 

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