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Dear Members,
The health and safety of our members and employees is our top priority. As TVFCU continues monitoring the coronavirus (COVID-19) situation we want to provide an update on the next steps we are taking to ensure your safety and well-being. Below is TVFCU's latest statement.
 
Respectfully,
Todd Fortner
President & CEO
TVFCU President & CEO, Todd Fortner
 

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TVFCU Updates on COVID-19 Pandemic

 

UPDATE: WEDNESDAY, 3/18/2020-

After careful consideration and out of an abundance of caution for the health of our entire community, we have decided to temporarily suspend lobby services in TVFCU branches, but our drive-thrus will remain open as usual. However, you will still have access to your funds and other financial services from TVFCU, without ever stepping foot into a branch. We are here to help during these times and want to offer as many ways for you to access your account as possible. WHERE TO GO GUIDE

Refer to the services listed below to access your funds and account information:

  • Use tvfcuLIVE ITMs in the drive-thrus for cash and basic transactions:
    • Monday - Saturday 7 a.m. - 7 p.m.
  • Call the tvfcuLIVE Line at 423-634-3600 for transfers and account services:
    • Monday - Saturday 7 a.m. - 7 p.m.

Download our tvfcuLIVE Stream video banking app on your smart device or on your desktop by activating the orange video banking flag on the right hand side of your screen at tvfcu.com. You'll be connected to a TVFCU personal consultant to open new accounts or make account changes from the comfort of your home.

Hours of availability:

  • Monday - Thursday 9 a.m. - 5 p.m.
  • Friday 9 a.m. - 6 p.m.
  • Saturday 9 a.m. - 1 p.m. 
  • With tvfcuONLINE, you can transfer funds, make loan payments, view account balances, pay bills and more.
  • You can also download the tvfcuMOBILE app to check your balance, transfer funds and deposit checks.

Please visit our TVFCU Update Center at tvfcu.com/updates for new information as it becomes available. We are in this together. Thank you for your cooperation and understanding.

UPDATE: 3/13/20-

Out of an abundance of caution we are taking the following precautions inside our branches:
  • Complimentary coffee will not be available.
  • Public restrooms will not be available.
  • Our employees will be practicing social distancing, which means keeping a safe distance and limiting face-to-face contact with our members.
  • In addition, commonly touched surfaces in the branch and branch drive-thrus are being cleaned routinely throughout the day. To help take care of employees and mitigate the spread of infectious diseases, TVFCU is providing all full- and part-time employees with three days of paid emergency sick leave to use if needed during the COVID-19 pandemic.  Employees are encouraged to stay home and not come to work until they are free of fever, signs of a fever, and any other symptoms for at least 24 hours without the use of symptom reducing medication. In the event an employee or someone they are caring for at home tests positive for COVID-19, TVFCU will provide those employees with an additional allotment of 10 days of paid pandemic sick leave.

  • TVFCU Mortgage Originators will no longer be taking face-to-face meetings with members or potential applicants. As much as we love to be directly in contact with our community to help navigate this exciting life step, we find it in the best interest of all to conduct our communications by phone or email, given the current circumstance.

  • If you wish to get the Mortgage application process started, we encourage you to apply online via the Get Started on the Home Loans website. If you have any questions, please reach out to our Contact Us at 423-634-3667 | [email protected]

Alternative Online Banking Options

Members who need to, or prefer to, avoid public places during this time, may take advantage of the variety of alternative online banking and digital banking methods with TVFCU. There's no better time to brush up on your technology skills!

Use tvfcuLIVE Studio ITMs in the drive-thrus to connect with a TVFCU personal teller located back at our downtown headquarters. Members may cash checks, deposit cash and checks, withdraw cash, make loan payments and transfer funds.

Hours of availability: Monday - Saturday 7 a.m. - 7 p.m.

 
Speak with us over the phone. Call the tvfcuLIVE Line at 423-634-3600 for transfers and basic account services.
Hours of availability: Monday - Saturday 7 a.m. - 7 p.m.
 

Download our tvfcuLIVE Stream video banking app on your smart device or on your desktop by activating the orange video banking flag on the right hand side of your screen at tvfcu.com. You'll be connected to a TVFCU personal consultant to open new accounts or make account changes from the comfort of your home.

Hours of availability:

  • Monday - Thursday 9 a.m. - 5 p.m.
  • Friday 9 a.m. - 6 p.m.
  • Saturday 9 a.m. - 1 p.m. 
  • With tvfcuONLINE, you can transfer funds, make loan payments, view account balances, pay bills and more.
  • You can also download the tvfcuMOBILE app to check your balance, transfer funds and deposit checks.
 
Alternatively, we have self-serve eServices such as Mobile Banking and Online Banking methods which members may find more apealing to their needs.
 
Available to members with a checking account, mobile banking and mobile check deposit help members avoid in-branch trips. Secure mobile payments for Apple®, Google®, and Samsung® save valuable time at check out at most major retailers.
 
Online Banking is free, secure and easy to use. Members can enjoy the advantage of a branch, yet never step foot into one. Services available include transfer funds, make loan payments, view account balances, and more.
 

Q & A

Q: What is TVFCU doing about sanitization of drive-thru ITM surfaces?

A: The health and safety of our members, employees, and the community is our top priority. Our branch staff is cleaning the ITMs hourly. We also encourage members to follow the recommendations of health care professionals and keep hand sanitizer in your car for use before and after touching surfaces.

Q: What is TVFCU doing to assist members experiencing financial distress?”

A: We are trying to take care of every member on an individual basis. Sometimes this means deferring their loan payment for up to 60 days or waiving certain fees.  But the key is for members experiencing financial distress to call us at 634-3600 and together we will determine the best course of action.

Q: How can we work together to reduce wait times in the drive-thru?

A: To Help Reduce Wait Times For Cash Withdrawals, Deposits, and Transfers: 

By working together, you can help our staff get everyone through the drive-thru and back on the road more quickly. If you have a TVFCU debit or ATM card and know your PIN, use your card for quick cash withdrawals, deposits and transfers. Please have your card out and ready to insert as soon as you pull up to the machine. By using your card for these simple transactions, you will be helping us reduce wait times for everyone. Thank you for your cooperation and understanding while we work to serve everyone! 

Q: As a small business owner, how can I work with TVFCU to make business deposits?

A: Our tvfcuLIVE staff is prepared to help you make business deposits through the ITMs in our drive-thrus, Monday-Saturday, 7 a.m. – 7 p.m. Business deposits are also accepted through our traditional drive-thru at the Downtown Branch, Monday-Thursday, 9 a.m. – 5 p.m. and Friday, 9 a.m. – 6 p.m. We also have night drop boxes that will be checked hourly for deposits during regular business hours at selected branches (listed below).   If you need change orders or other services for your business, please call us at 423-634-3600 to set up an appointment.

NIGHT DROP BOXES ARE AVAILABLE AT THESE BRANCHES:

Downtown                        Ringgold                           Athens                   

Kimball                             Eastgate                           N. Cleveland

Hixson                              Hamilton Place                 S. Cleveland

Soddy Daisy                     Highway 58                      Ooltewah 

Q: How are my funds protected at the credit union?

A: Federally insured credit unions offer a safe place for credit union members to save money. All deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor. Credit union members have never lost a penny of insured savings at a federally insured credit union. Additional information on NCUA share insurance coverage for consumers is available at MyCreditUnion.gov.

Q: How can I avoid email scams attempting to get my financial information during the pandemic?

A: A healthy dose of skepticism can keep you out of financial trouble. This is especially true when reading your email. Scammers send links to fake web addresses in hopes that you’ll give them your personal information, but you can avoid this problem by being alert. Never give financial data, passwords, or account numbers to any website unless you initiated the session and are certain of their identity.    

Q: I am currently working from home. I got an unexpected pop-up warning that my computer has a virus. Should I click on it?

A: If you get an unexpected pop-up claiming that your computer has a virus or needs service, never click it! Unfortunately, scammers are working harder than ever to take advantage of consumers during the pandemic. This is likely part of a scam designed to get you to hand control of your computer to hackers remotely.

 

Educational Resources

See below for reputable COVID-19 resources.

SMALL BUSINESS RELIEF-

COVID-19 SPANISH RESOURCES-

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Video Banking

Thank you for contacting tvfcuLIVE Stream.

Video Banking is currently closed, but please check back during our business hours to speak with a tvfcuLIVE Stream Personal Consultant.