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tvfcuONLINE is Getting Better ~ Coming April 4

  • Experience new, friendlier navigation and a responsive design for better access across all of your devices with the same great features
  • View current account balances and transaction history
  • Pay TVFCU Loans With the Quick Pay Button
  • Bank anywhere and anytime with our tvfcuMOBILE app

Mask Requirements

 Based on the directive from the Hamilton County Mayor and Hamilton County Health Officer, members are required to wear a face mask while transacting business at any/all TVFCU locations. (TVFCU is adopting the face mask mandate for all of its branches, including those outside of Hamilton County in an effort to keep all members and employees safe.)

We will be following the current advised timeline until further notice. You may read the full directive here: http://health.hamiltontn.org/AllServices/Coronavirus(COVID-19)/Orders.aspx

* For security reasons, all members will be asked to briefly remove face masks for identification purposes.
Thank you for your understanding as we seek to address both security and personal health risks.


Lobby Services:

TVFCU's implementation of technology and remote access services means members are no longer required to enter a branch to have a relationship with us! We encourage everyone to continue using our drive-thru ITMs, eServices and remote access features, including tvfcuLIVE Line, tvfcuLIVE Stream, and tvfcuONLINE with mobile deposit and bill pay. Individuals can also open an account or apply for a loan through tvfcu.com.

We have taken the necessary health advisory precautions and we are pleased to provide lobby services at the branches listed below.  This list is subject to change without any other notice, so please check it for updates before driving to a branch.

Branch Lobby
Location
Lobby Services
OPEN
Drive Thru
Hours
Athens View OPEN Hours
Image
7 a.m.-7 p.m.
Monday - Saturday
Chattanooga-
Eastgate
View OPEN Hours
Image
7 a.m.-7 p.m.
Monday - Saturday
Chattanooga-
Downtown
View OPEN Hours
Image
9 a.m. - 5 p.m.
Monday - Thursday
Open until 6:00 pm on Friday
Chattanooga-
Hamilton Place

View OPEN Hours
Image

7 a.m.-7 p.m.
Monday - Saturday
Chattanooga-Hwy 58

View OPEN Hours
Image

7 a.m.-7 p.m.
Monday - Saturday
Cleveland- North View OPEN Hours
Image
7 a.m.-7 p.m.
Monday - Saturday
Cleveland- South View OPEN Hours
Image
7 a.m.-7 p.m.
Monday - Saturday
Dayton View OPEN Hours
Image
7 a.m.-7 p.m.
Monday - Saturday
Fort Oglethorpe View OPEN Hours
Image
7 a.m.-7 p.m.
Monday - Saturday
Hixson

View OPEN Hours 
Image

7 a.m.-7 p.m.
Monday - Saturday
Kimball View OPEN Hours
Image
7 a.m.-7 p.m.(ET)
Monday - Saturday
Ooltewah View OPEN Hours
Image
7 a.m.-7 p.m.
Monday - Saturday
Ringgold View OPEN Hours
Image
7 a.m.-7 p.m.
Monday - Saturday
Soddy Daisy

View Open Hours
Image

7 a.m.-7 p.m.
Monday - Saturday

 

Branch Lobby
Location
CLOSED Drive Thru
Hours Available

 

 

 

 

Food City Branch Lobby
Location
STATUS

Etowah

OPEN

Monday - Friday, 10 a.m. - 7:00 p.m.

East Hamilton

OPEN

Monday - Friday, 10 a.m. - 7:00 p.m.

Highway 41

OPEN

Monday - Friday, 10 a.m. - 7:00 p.m.

Red Bank

OPEN

Monday - Friday, 10 a.m. - 7:00 p.m.

Lobby services at the TVA COC branch are suspended. Our walk up ITMs are available from 7 a.m. - 7 p.m. Monday - Saturday.

Details Before Driving to a Branch:

Our branch drive-thrus are open from 7 a.m. – 7 p.m. Monday –Saturday. Although some of our branch lobbies are open for walk-in service during regular business hours, Monday - Friday, we are limiting the number of people in the lobby for safety reasons. As a result, we encourage you to make an appointment to avoid a possible wait. Please click the link above to request an appointment. We will give you a call back to confirm the day and time, and schedule your appointment.

If you arrive at an open lobby without an appointment, please be prepared to provide your contact information and wait in your vehicle until members with appointments are finished with their transactions.

These operational steps are vital to maintaining our services to our members, while keeping the health and safety of our employees and members top of mind.

EXAMPLES OF SERVICES NEEDED FOR A LOBBY APPOINTMENT: 

  • Coin Machine
  • Records Printing
  • New Accounts
  • Notary Services
  • Account Servicing
  • Cashiers Checks
  • ATM/Debit Cards - New or Replacement

Online Tools, Video Banking & TVFCU App Banking:

Members who need to, or prefer to, avoid public places during this time, may take advantage of the variety of alternative online banking and digital banking methods with TVFCU. There's no better time to brush up on your technology skills!

DRIVE-THRU TECHNOLOGY: Use tvfcuLIVE Studio ITMs in the drive-thrus to connect with a TVFCU personal teller located back at our downtown headquarters. Members may cash checks, deposit cash and checks, withdraw cash, make loan payments and transfer funds.

Hours of availability: Monday - Saturday 7 a.m. - 7 p.m.

GIVE US A CALL: Speak with us over the phone. Call the tvfcuLIVE Line at 423-634-3600 for transfers and basic account services.

Hours of availability: Monday - Saturday 7 a.m. - 7 p.m.

 
VIDEO BANKING: Download our tvfcuLIVE Stream video banking app on your smart device or on your desktop by activating the orange "Video Banking" flag on the right hand side of your screen at tvfcu.com. You'll be connected to a TVFCU personal consultant to open new accounts or make account changes from the comfort of your home.

Hours of availability:

Monday - Thursday 9 a.m. - 5 p.m.

Friday 9 a.m. - 6 p.m.

Saturday 9 a.m. - 1 p.m. 

DESKTOP tvfcuONLINE BANKING: With tvfcuONLINE, you can transfer funds, make loan payments, view account balances, pay bills and more.

tvfcuMOBILE APP: You can also download the tvfcuMOBILE app to check your balance, transfer funds and deposit checks.

ONLINE TOOLS: Alternatively, we have self-serve eServices.
 
Available to members with a checking account, mobile banking and mobile check deposit help members avoid in-branch trips. Secure mobile payments for Apple®, Google®, and Samsung® save valuable time at check out at most major retailers.
 
TVFCU's online banking and mobile app banking optios are free, secure and easy to use. Members can enjoy the advantage of a branch, yet never step foot into one.

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TVFCU update thread timeline

Advisories & Releases-

  • Important Notice, 12/14:

    DO NOT ENTER TVFCU PREMISES IF YOU HAVE HAD A POSITIVE COVID-19 TEST AND HAVE NOT QUARANTINED FOR THE RECOMMENDED TIME PERIOD BASED ON CDC GUIDELINES. 

    VIOLATORS OF THESE REQUIREMENTS MAY BE SUBJECT TO HAVING MEMBERSHIP RESTRICTED OR TERMINATED, AND GOVERNMENT HEALTH AND POLICE AUTHORITIES MAY BE NOTIFIED.

  • Food City locations resume staffed branch hours, Monday - Friday 10 a.m. - 7 p.m./ Effective September 23, 2020
  • Mask Mandate directive extended until October 8
  • DIRECTIVE NO. 1 OF THE HAMILTON COUNTY HEALTH OFFICER EFFECTIVE JULY 10, 2020 (Directiva de Salud)
  • Annual Meeting tentatively planned for August 13
  • Made the PPP Request Form Live, 4/7 - 4/16
  • Launched tvfcuPAY which enables TVFCU loan payments via phone and online. 
  • All Encompassing Update Press Release, 3/20/20
  • Launched "Where Do I Go Guide"
  • News Release, 3/18/2020
  • Press Release, 3/13/2020

 

  • The Chattanooga Times Free Press has created a resource to help increase awareness about ways the community can help nonprofits during the COVID-19 pandemic. Visit https://www.timesfreepress.com/nonprofits/ 
  • THERE'S NO NEED to hurry to the Credit Union! As a financial institution, TVFCU is considered an essential business by the government. Our drive-thru ITMs will remain OPEN as usual Monday-Saturday, from 7 a.m. to 7 p.m.
    Our Downtown Chattanooga drive-thru is open Monday-Thursday, 9 a.m. to 5 p.m. and Friday, 9 a.m. to 6 p.m. Members can also call the tvfcuLIVE Line at 423-634-3600, available Monday-Saturday from 7 a.m. to 7 p.m.
  • Time-Saving tip: For shorter wait times in the drive-thru, visit during our extended hours from 7 a.m. – 9 a.m. or 5 p.m. – 7 p.m. The regular business hours of 9 a.m. – 5 p.m. are busiest times, especially 11 a.m. – 1 p.m., which is usually the peak period and longest wait.
  • Through the CO-OP surcharge-free ATM network, the ATMs at area Publix and Circle K stores are free for TVFCU members. Please note however, that you may only make deposits at ATM’s owned and operated by TVFCU.

 

Wednesday, 3/18/2020-  After careful consideration and out of an abundance of caution for the health of our entire community, we have decided to temporarily suspend lobby services in TVFCU branches, but our drive-thrus will remain open as usual. However, you will still have access to your funds and other financial services from TVFCU, without ever stepping foot into a branch. We are here to help during these times and want to offer as many ways for you to access your account as possible. WHERE TO GO GUIDE

Refer to the services listed below to access your funds and account information:

  • Use tvfcuLIVE ITMs in the drive-thrus for cash and basic transactions: Monday - Saturday 7 a.m. - 7 p.m.

  • Call the tvfcuLIVE Line at 423-634-3600 for transfers and account services: Monday - Saturday 7 a.m. - 7 p.m.

Download our tvfcuLIVE Stream video banking app on your smart device or on your desktop by activating the orange video banking flag on the right hand side of your screen at tvfcu.com. You'll be connected to a TVFCU personal consultant to open new accounts or make account changes from the comfort of your home.

Hours of availability:

  • Monday - Thursday 9 a.m. - 5 p.m.

  • Friday 9 a.m. - 6 p.m.

  • Saturday 9 a.m. - 1 p.m. 

  • With tvfcuONLINE, you can transfer funds, make loan payments, view account balances, pay bills and more.

  • You can also download the tvfcuMOBILE app to check your balance, transfer funds and deposit checks.

Please visit our TVFCU Update Center at tvfcu.com/updates for new information as it becomes available. We are in this together. Thank you for your cooperation and understanding.


Friday, 3/13/20-

Out of an abundance of caution we are taking the following precautions inside our branches:
  • Complimentary coffee will not be available.
  • Public restrooms will not be available.
  • Our employees will be practicing social distancing, which means keeping a safe distance and limiting face-to-face contact with our members.
  • In addition, commonly touched surfaces in the branch and branch drive-thrus are being cleaned routinely throughout the day. To help take care of employees and mitigate the spread of infectious diseases, TVFCU is providing all full- and part-time employees with three days of paid emergency sick leave to use if needed during the COVID-19 pandemic.  Employees are encouraged to stay home and not come to work until they are free of fever, signs of a fever, and any other symptoms for at least 24 hours without the use of symptom reducing medication. In the event an employee or someone they are caring for at home tests positive for COVID-19, TVFCU will provide those employees with an additional allotment of 10 days of paid pandemic sick leave.

  • TVFCU Mortgage Originators will no longer be taking face-to-face meetings with members or potential applicants. As much as we love to be directly in contact with our community to help navigate this exciting life step, we find it in the best interest of all to conduct our communications by phone or email, given the current circumstance.

  • If you wish to get the Mortgage application process started, we encourage you to apply online via the Get Started on the Home Loans website. If you have any questions, please reach out to our Contact Us at 423-634-3667 | [email protected]

Q & A

Q: What is TVFCU doing about sanitization of drive-thru ITM surfaces?

A: The health and safety of our members, employees, and the community is our top priority. Our branch staff is cleaning the ITMs hourly. We also encourage members to follow the recommendations of health care professionals and keep hand sanitizer in your car for use before and after touching surfaces.

Q: What is TVFCU doing to assist members experiencing financial distress?”

A: We are trying to take care of every member on an individual basis. Sometimes this means deferring their loan payment for up to 60 days or waiving certain fees.  But the key is for members experiencing financial distress to call us at 634-3600 and together we will determine the best course of action.

Q: How can we work together to reduce wait times in the drive-thru?

A: To Help Reduce Wait Times For Cash Withdrawals, Deposits, and Transfers: 

By working together, you can help our staff get everyone through the drive-thru and back on the road more quickly. If you have a TVFCU debit or ATM card and know your PIN, use your card for quick cash withdrawals, deposits and transfers. Please have your card out and ready to insert as soon as you pull up to the machine. By using your card for these simple transactions, you will be helping us reduce wait times for everyone. Thank you for your cooperation and understanding while we work to serve everyone! 

Q: As a small business owner, how can I work with TVFCU to make business deposits?

A: Our tvfcuLIVE staff is prepared to help you make business deposits through the ITMs in our drive-thrus, Monday-Saturday, 7 a.m. – 7 p.m. Business deposits are also accepted through our traditional drive-thru at the Downtown Branch, Monday-Thursday, 9 a.m. – 5 p.m. and Friday, 9 a.m. – 6 p.m. We also have night drop boxes that will be checked hourly for deposits during regular business hours at selected branches (listed below).   If you need change orders or other services for your business, please call us at 423-634-3600 to set up an appointment.

NIGHT DROP BOXES ARE AVAILABLE AT THESE BRANCHES:

Downtown                        Ringgold                           Athens                   

Kimball                             Eastgate                           N. Cleveland

Hixson                              Hamilton Place                 S. Cleveland

Soddy Daisy                     Highway 58                      Ooltewah 

Q: How are my funds protected at the credit union?

A: Federally insured credit unions offer a safe place for credit union members to save money. All deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor. Credit union members have never lost a penny of insured savings at a federally insured credit union. Additional information on NCUA share insurance coverage for consumers is available at MyCreditUnion.gov.

Q: How can I avoid email scams attempting to get my financial information during the pandemic?

A: A healthy dose of skepticism can keep you out of financial trouble. This is especially true when reading your email. Scammers send links to fake web addresses in hopes that you’ll give them your personal information, but you can avoid this problem by being alert. Never give financial data, passwords, or account numbers to any website unless you initiated the session and are certain of their identity.    

Q: I am currently working from home. I got an unexpected pop-up warning that my computer has a virus. Should I click on it?

A: If you get an unexpected pop-up claiming that your computer has a virus or needs service, never click it! Unfortunately, scammers are working harder than ever to take advantage of consumers during the pandemic. This is likely part of a scam designed to get you to hand control of your computer to hackers remotely.

Educational Resources

FINANCIAL

  • IRS-

The IRS has also issued a warning about coronavirus-related scams tied to the economic impact payments. They've highlighted several tactics used by scammers, including: emphasizing the words “stimulus check” or “stimulus payment”; asking taxpayers to sign over their economic impact payment check to them; asking victims to verify personal or banking information via phone, email, text or social media to receive or speed up their payment.

https://www.irs.gov/coronavirus/economic-impact-payment-information-center

 

COMMUNITY

 

Small Business Resources

As an SBA Certified Lender, TVFCU is participating in the Paycheck Protection Program (PPP). Due to overwhelming demand and a cap on funds offered by the SBA, we cannot guarantee all requests for assistance will be fulfilled.

WHICH BUSINESSES ARE ELIGIBLE:

  • Small businesses
  • 501(c)(3) organizations, veterans’ groups or tribal businesses with 300 or fewer employees, or businesses that otherwise meet SBA size standards
  • Section 501(c)(6) not-for-profit organizations
  • Sole proprietors, independent contractors and other self-employed individuals. Certain accommodation, lodging and food services businesses with no more than 300 employees per physical location are also eligible. 

DO YOU HAVE TO BE A MEMBER TO APPLY:

If your business is not a member of TVFCU, we encourage you to consult your primary financial institution first. To open a TVFCU business account and apply for PPP assistance, your business must be located in one of the 13 counties served by TVFCU. Businesses must qualify for membership and be a member prior to TVFCU processing a PPP loan request.

HOW DO I APPLY FOR PPP ASSISTANCE from TVFCU?

  1. Complete the Assistance Request Form.
  2. Wait in the cue.  By filling out this form, it is placing the business in a cue to be contacted by a member of the business and commercial services team. THIS IS NOT A FORMAL APPLICATION, only a request for assistance.
  3. Businesses will be notified when they are next in the cue.
  4. A member of the business and commercial services team will contact the business to determine eligibility.
  5. Qualifying businesses will be sent a link to an online application portal.
  6. The SBA has announced that on Tuesday, January 19, the SBA portal will reopen for TVFCU to begin submitting PPP loan applications.

 

COVID-19 Spanish Speaking Resources

Health Resources

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Video Banking

Thank you for contacting tvfcuLIVE Stream.

Video Banking is currently closed, but please check back during our business hours to speak with a tvfcuLIVE Stream Personal Consultant.